24/7 Aviation Support
Contact Bali Ground Handling
Reach our operations team for ground handling inquiries, service quotations, and 24/7 operational support at Ngurah Rai International Airport (DPS)
Primary Contact Channels
WhatsApp (Fastest)
+62 811 3809 193
Average response: under 30 minutes
Available 24/7 for operational matters
sales@balipremiumtrip.com
For commercial inquiries, RFPs, and formal correspondence. Response within 24 hours.
Office Location
Ngurah Rai International Airport
Tuban, Kuta Selatan
Badung, Bali 80362
Indonesia
Department-Specific Contacts
For faster routing to the right team, please identify your inquiry type when contacting us.
Commercial & New Airline Onboarding
Service agreements, pricing, new airline setup, SGHA negotiation
Operations Control Center
Daily flight handling, schedule changes, operational issues (24/7)
VIP & Private Aviation
Fast track, VIP terminal, private jet handling, meet & greet
Cargo & Freight
Import/export cargo, cold chain, dangerous goods, customs facilitation
Flight Permits & Charter
DGCA permits, slot coordination, charter handling
MICE & Events
Conference logistics, delegate handling, exhibition cargo
About Bali Ground Handling
Bali Ground Handling is a DGCA-licensed ground handling company established in 2015 as part of Juara Holding Group, providing comprehensive aviation ground services at Ngurah Rai International Airport (DPS). We serve 53 airlines with full IATA SGHA-compliant handling across 18+ service categories including ramp handling, passenger services, cargo operations, private jet handling, VIP services, and specialized aviation support.
Our team of trained aviation professionals operates 24/7 at DPS, supporting over 24 million passengers and 78,000 tons of cargo per quarter. For more about our company, history, and team, visit our About page. For our regulatory compliance and industry certifications, see our Certifications page.
Quick Links to Our Services
Not sure which service you need? Here are our most requested services:
For airlines: Airline ground handling covering all SGHA sections from ramp to load control.
For private jets: Private jet handling with FBO-equivalent service at DPS.
For travelers: VIP fast track immigration bypassing standard queues in under 10 minutes.
For events: MICE ground handling for conference and exhibition aviation logistics.
For cargo: Cargo handling including cold chain, dangerous goods, and customs facilitation.
For permits: Flight permit services for DGCA landing permits and slot coordination.
What are your operating hours?
Our Operations Control Center operates 24 hours a day, 7 days a week, matching DPS airport’s round-the-clock schedule. Commercial and administrative offices operate Monday to Friday, 08:00-17:00 WITA (Bali time, UTC+8). WhatsApp inquiries are monitored 24/7 with operational matters receiving immediate attention and commercial inquiries responded to during business hours.
How quickly can you respond to urgent requests?
Operational emergencies (AOG situations, schedule disruptions, VIP arrivals) receive immediate response from our 24/7 Operations Control Center. Standard WhatsApp inquiries are typically answered within 30 minutes during business hours. Commercial proposals and RFP responses are delivered within 48-72 hours depending on scope complexity.
Do you have representatives at other Indonesian airports?
Our primary base is Ngurah Rai International Airport (DPS). For operations at other Indonesian airports, we coordinate with partner ground handlers through our network. Contact us to discuss multi-airport handling requirements, and we will arrange appropriate coverage through our partnership network across the Indonesian archipelago.
Multiple Ways to Reach Our Team
Bali Ground Handling maintains dedicated communication channels for every client segment. Airlines with existing service agreements have direct access to our 24/7 Operations Control Center through encrypted satellite communication links and SITA messaging integration. Our operations team monitors ACARS and OOOI data in real-time, ensuring proactive response to schedule changes, diversions, and irregular operations before your aircraft even touches down at DPS.
Private jet operators and charter companies receive priority response through our dedicated VIP coordination desk, staffed by multilingual professionals fluent in English, Indonesian, Mandarin, and Japanese. From initial flight permit inquiries to post-departure feedback, every communication is logged, tracked, and resolved within our ISO 9001-certified quality management system.
Travel agents and MICE organizers benefit from our B2B partnership portal, providing real-time availability, instant pricing quotes, and automated booking confirmations for VIP fast track, meet and greet, and VIP terminal services. Commission structures and co-branding opportunities are available for qualified partners processing regular bookings.
Visit Our Operations Center
Our headquarters is located within the I Gusti Ngurah Rai International Airport complex, providing immediate proximity to all terminal buildings, cargo facilities, and airside operations areas. Scheduled site visits and facility tours can be arranged for prospective airline partners considering ground handling agreements. Our operations center features a modern coordination room with live flight tracking, CCTV monitoring of all service positions, and direct communication links to ATC, Pertamina fuel operations, and Indonesian customs authorities.
Emergency and After-Hours Support
Aviation operates around the clock, and so does our support infrastructure. Our 24/7 Operations Control Center provides immediate assistance for aircraft diversions, medical emergencies, AOG (Aircraft on Ground) situations, and last-minute schedule changes. For urgent operational matters outside standard business hours, our duty manager maintains direct communication links with Ngurah Rai Airport Authority, Indonesian Air Navigation (AirNav), Pertamina Aviation fuel services, and immigration officials. This ensures that even at 3 AM, we can coordinate fuel delivery, arrange customs clearance for an unscheduled arrival, or deploy ground support equipment for a diverted aircraft. Our emergency response team has successfully managed over 150 irregular operations at DPS, maintaining our reputation as the most responsive ground handler in the region. Every emergency is documented, debriefed, and incorporated into our continuous improvement protocols.
Whether you are an airline station manager evaluating ground handling contracts, a private jet owner planning your first Bali visit, a freight forwarder expanding into Indonesian markets, or a travel agent building premium airport services into your packages — our specialist teams are ready to discuss your requirements and design solutions that exceed your operational expectations at Ngurah Rai International Airport.
Get in Touch Today
Whatever your aviation ground handling needs at Bali airport, we are here to help.