Technical Support Services at DPS Airport

Technical support is the backbone of safe and efficient aircraft operations. At I Gusti Ngurah Rai International Airport, where airlines operate over 170 daily movements across domestic and international routes, technical reliability directly impacts operational dispatch rates, passenger satisfaction, and airline profitability. Bali Ground Handling provides technical support services that ensure aircraft maintain operational readiness throughout their ground time at DPS.

Our technical services operate under DGCA (Directorate General of Civil Aviation) oversight and in coordination with airline engineering departments. While we do not hold a standalone MRO (Maintenance, Repair, and Overhaul) certificate, we function as the essential ground-level coordination layer that connects airlines’ maintenance control centers with local technical resources — ensuring that maintenance requirements are addressed efficiently within turnaround windows or, for more complex issues, that appropriate MRO resources are mobilized without unnecessary delay.

Established in 2015 as part of the Juara Holding Group, Bali Ground Handling has developed an extensive network of technical service providers, spare parts logistics channels, and MRO partners serving DPS Airport. This network enables us to coordinate technical solutions that independent operators or airlines without local engineering presence would struggle to arrange on their own.

AOG (Aircraft on Ground) Recovery Support

An Aircraft on Ground situation — where an aircraft is grounded due to a technical defect that prevents safe departure — represents one of the most costly disruptions in aviation operations. Every hour of AOG delay costs airlines an estimated USD 10,000-150,000 depending on aircraft type and route impact. At DPS Airport, where international carriers may not maintain local engineering teams, rapid AOG response capability is critical.

Our AOG recovery support includes 24/7 AOG coordination desk reachable via phone, WhatsApp, and email, immediate technical assessment and defect reporting to airline maintenance control, spare parts sourcing and expedited logistics from regional hubs (Singapore, Jakarta, Surabaya), coordination with DGCA-approved MRO providers for on-site rectification, tooling and GSE provision for maintenance activities, and aircraft parking and ground power management during extended AOG periods.

Our AOG response leverages Bali’s strategic position in the Asia-Pacific aviation network. Singapore — the region’s primary MRO hub — is only 2.5 flight hours from DPS, enabling same-day spare parts delivery for many components. We maintain relationships with parts distributors in Singapore, Jakarta, and Surabaya to provide multiple sourcing channels for AOG requirements.

Line Maintenance Coordination

Line maintenance encompasses the routine inspections and minor repairs performed on aircraft between flights. At DPS, our line maintenance coordination covers pre-flight inspection support (walk-around, fluid checks, tire pressure, visible damage assessment), transit check coordination during turnaround windows, daily check management for overnight-parked aircraft, defect deferral documentation under MEL (Minimum Equipment List) procedures, and technical log management and communication with airline engineering.

For airlines without permanent engineering staff at DPS, we serve as their local technical representative — providing eyes-on-ground capability that bridges the gap between the flight crew’s departure checklist and the airline’s centralized maintenance planning. This is particularly valuable for the growing number of airlines adding DPS to their network — including recent entrants like Sichuan Airlines, T’way Air, and TransNusa’s expanded international services.

Aircraft Cleaning Services

Aircraft cleaning at DPS Airport ranges from quick-turn cabin tidying during commercial turnarounds to comprehensive deep cleaning for private jets and aircraft undergoing maintenance ground time. Our cleaning services include cabin cleaning and re-configuration between flights with turnaround times from 20 minutes (narrow-body) to 45 minutes (wide-body), deep cleaning encompassing carpet shampooing, seat fabric treatment, lavatory deep sanitization, and galley degreasing, exterior wash coordination using approved cleaning agents and water recycling systems, cockpit window cleaning using aviation-grade solutions that maintain optical clarity, and post-maintenance cleaning following line maintenance or AOG rectification work.

For private jet clients, our cleaning standards align with the luxury expectations of business aviation — including leather conditioning, wood veneer care, and custom interior detailing per the aircraft owner’s specifications. Our dedicated aircraft cleaning page provides additional detail on our cleaning standards and protocols.

Ground Support Equipment (GSE) Services

Ground support equipment is essential for aircraft technical operations. Our GSE services at DPS include GPU (Ground Power Unit) supply for aircraft electrical systems during ground time, ASU (Air Start Unit) for engine start assistance, ACM (Air Conditioning Machine) for cabin temperature control in Bali’s tropical climate, nitrogen and oxygen service for tire inflation and avionic systems, potable water servicing, lavatory service, and towbar and pushback equipment for aircraft repositioning.

We also offer GSE rental for airlines and operators who require equipment on an ad-hoc basis — particularly valuable for charter operations, diversion handling, and airlines launching new routes to DPS who have not yet established permanent GSE fleets. Our ground support equipment page provides detailed equipment specifications and availability.

Spare Parts Logistics

Efficient spare parts logistics can mean the difference between a same-day departure and a multi-day AOG delay. Our spare parts coordination service manages customs clearance for incoming aircraft parts (utilizing DPS Airport’s bonded warehouse facilities), ground transportation from airport cargo terminal to aircraft position, temporary storage and inventory management for airline-consigned parts, export documentation for removed components returning to airline MRO facilities, and AOG parts expediting from regional distribution centers in Singapore, Jakarta, and Surabaya.

This service integrates with our cargo handling capabilities — particularly for oversized components, dangerous goods classified parts (batteries, life rafts, oxygen generators), and customs-bonded items that require specialized handling documentation.