Company Overview

Bali Ground Handling was established in 2015 with a clear mission: to provide world-class ground handling services at Indonesia’s most internationally significant airport. I Gusti Ngurah Rai International Airport handles over 24 million passengers annually across 53 airlines and 64 routes, making it Indonesia’s second-busiest international airport and a critical gateway for tourism, business, and cargo traffic in the Asia-Pacific region.

As a member of the Juara Holding Group — a diversified Indonesian conglomerate with operations spanning aviation services, luxury tourism, premium transport, and hospitality — Bali Ground Handling benefits from corporate resources, cross-sector expertise, and an established network of industry relationships that enable us to deliver ground handling services at a standard that matches or exceeds the expectations of international aviation operators.

Our DGCA certification covers the complete spectrum of ground handling activities defined under IATA’s Standard Ground Handling Agreement: representation and administration (S1), passenger handling (S2), ramp handling (S3), load control and flight operations (S4), cargo and mail handling (S5), support services (S6), security (S7), and aircraft maintenance support (S8). This comprehensive certification enables airlines and operators to contract a single ground handling provider for all their DPS operational needs.

Our Position at DPS Airport

The ground handling market at DPS Airport is served by several operators, each with distinct positioning. JAS Airport Services holds the largest market share (estimated 40-45%), backed by their 2025 World’s Best Station award and four decades of operations. Gapura Angkasa serves the Garuda Indonesia Group and associated carriers. Celebi Aviation entered DPS in January 2026 with an electric GSE fleet, initially serving domestic LCC operations. AFM Aviasi specializes in business jet handling from their FBO facility.

Bali Ground Handling’s positioning in this competitive landscape focuses on three strategic differentiators. First, our comprehensive single-operator model covers all SGHA sections under one contract, eliminating the coordination complexity airlines face when splitting services across multiple providers. Second, our Juara Holding Group integration provides a seamless service ecosystem — ground handling connected to luxury surface transport, VIP hospitality, and destination logistics — that no standalone ground handler can replicate. Third, our digital-first operational approach delivers the real-time transparency and responsiveness that modern aviation operations require.

Juara Holding Group

Juara Holding Group is a diversified Indonesian corporate group with operations across aviation services, luxury tourism, premium transport, and hospitality. The Group’s portfolio includes brands operating in Bali, Komodo National Park, and other premium Indonesian destinations.

For ground handling clients, the Juara Holding Group connection provides tangible operational advantages. Airlines serving VIP passengers can access integrated ground-to-destination luxury transport through Group affiliates. Charter and private jet operators benefit from one-stop coordination covering flight permits, ground handling, crew logistics, and passenger destination services. MICE organizers receive complete event logistics from airport handling through conference venue transport and hospitality.

The Group’s presence in the Komodo and broader Nusa Tenggara tourism market is particularly relevant for charter and private jet operators serving the growing luxury travel segment between Bali and Komodo — a route that generates consistent demand for premium ground handling at both DPS and Labuan Bajo airports.

Service Capabilities

Our operational capability spans the full ground handling value chain at DPS Airport. We handle narrow-body aircraft (A320/B737 family) and wide-body operations (A330, B777, B787, A350) with equal proficiency, adapting equipment and team sizing to match aircraft-specific requirements. Our private jet handling covers the range of business aviation aircraft from light jets through ultra-long-range aircraft that frequent DPS.

Key service areas include ramp and apron operations with marshalling, pushback, and loading capabilities for all aircraft types; passenger services with multilingual agents covering English, Indonesian, Mandarin, Japanese, and Korean; cargo handling for standard freight, perishables, pharmaceuticals, and dangerous goods; private jet and business aviation with integrated flight permit processing; VIP fast track and meet and greet premium passenger services; and a full suite of support services including fuel coordination, aircraft catering, aviation security, and technical maintenance support.

Certifications & Standards

Operational excellence in ground handling requires rigorous adherence to regulatory and industry standards. Our certifications portfolio includes DGCA Certificate of Approval as a ground handling operator at DPS Airport, operational alignment with IATA SGHA framework across all eight service sections, compliance with ICAO Annexes 6, 14, 17, and 18 as implemented through Indonesian CASR, personnel certifications including AVSEC, DGR, Load Control, and Ramp Safety credentials, and GSE compliance per DGCA KP 635 Tahun 2015 standards. We are actively pursuing ISAGO (IATA Safety Audit for Ground Operations) registration as the next milestone in our certification roadmap.

DPS Airport: A Strategic Aviation Hub

I Gusti Ngurah Rai International Airport’s strategic significance extends beyond Bali’s tourism appeal. The airport sits at the crossroads of Australian, East Asian, South Asian, and Middle Eastern aviation traffic. Australian visitors represent the largest source market (1.67 million, 23% of international arrivals), followed by India (584,000) and China (560,000). The airport’s cargo operations handle 78,000 tons per quarter with international freight comprising 70% of volume.

DPS continues to grow. New route entrants in 2025-2026 include Sichuan Airlines (Chengdu-DPS daily), T’way Air (Korea-DPS), and TransNusa’s expanded international services. The Bali International Airshow (September 2026) and BBTF trade fair further elevate DPS’s profile as an aviation industry destination. For ground handling operators, this growth translates to expanding demand for professional, reliable, and comprehensive service delivery.

Contact & Operations

Our operations desk is staffed 24/7, 365 days per year (including Nyepi day for pre-positioned services and post-Nyepi resumption coordination). Airlines, charter operators, private jet management companies, travel agents, and MICE organizers can reach us through our contact page or directly via WhatsApp for immediate operational coordination.

For career opportunities in ground handling at DPS Airport, we welcome applications from aviation professionals and fresh graduates seeking to build careers in one of Indonesia’s fastest-growing sectors.