Why Travel Agents Partner With Us

The airport experience is the first and last impression of any Bali trip. For travel agents and tour operators serving premium markets — luxury honeymoons, high-end family holidays, corporate incentive travel — a chaotic arrival experience at DPS with long immigration queues, baggage delays, and confusing transfers can undermine weeks of careful trip planning. Conversely, a seamless, premium airport experience sets the tone for an exceptional holiday.

Bali Ground Handling, established in 2015 as part of Juara Holding Group, provides travel trade partners with bookable airport services that transform the DPS arrival and departure experience for their clients. Our services are designed to be white-labeled by travel agents as part of their premium trip packages.

Meet & Greet Services

Our meet and greet service provides personalized airport assistance from arrival to ground transportation handoff. Standard meet-and-greet includes a named greeter meeting clients after immigration with a personalized welcome sign, assistance through customs and baggage collection, escort to ground transportation or hotel shuttle, and multilingual support in English, Bahasa Indonesia, and conversational Mandarin, Korean, and Japanese. Premium meet-and-greet adds airside assistance from the aircraft door, porter service for luggage, and priority baggage handling coordination.

VIP Fast Track Immigration

Our VIP fast track service is the most popular product for travel agents serving premium clients. Instead of waiting 30-90 minutes in standard immigration queues during peak arrival times, fast track clients are escorted through expedited processing in under 10 minutes. This service is available for both arrival and departure, and can be combined with meet-and-greet for a comprehensive airport experience. Fast track is particularly valued by honeymoon couples, elderly travelers, families with young children, and business travelers on tight schedules.

VIP Terminal Access

For ultra-premium clients, our VIP terminal services provide access to the private VIP facility at DPS with luxury lounge, private immigration and customs processing, and direct tarmac vehicle transfer. This is ideal for celebrities, UHNWI (ultra-high-net-worth individuals), and clients seeking complete privacy and exclusivity. Travel agents can offer this as the pinnacle tier of their airport transfer packages.

Group Handling for Tour Operators

Tour operators running group programs to Bali benefit from our group handling services coordinated through our passenger handling team. Group arrival handling includes advance manifest coordination with immigration authorities, dedicated group processing lanes where possible, group baggage identification and collection management, coordinated transfer to group transport vehicles, and group leader communication and logistics support. Group departure handling covers hotel or venue pre-check-in to reduce airport processing, dedicated check-in counters at DPS, group baggage consolidation and priority loading, and departure gate coordination for group boarding.

Partnership Models for Travel Trade

We offer flexible partnership structures for travel agents and tour operators. Per-booking model provides simple per-service pricing with no minimum commitment, ideal for boutique agents with occasional premium bookings. Volume partnership offers discounted rates for agents committing to minimum annual bookings, with dedicated account management and priority booking confirmation. White-label integration allows tour operators to integrate our services under their own brand name, with co-branded communications and seamless booking through our API or dedicated booking platform.

Destination Management Company (DMC) Services

Bali-based DMCs use our airport services as a core component of their comprehensive destination management packages. We provide airport-to-resort transfer coordination with DMC ground transport fleets, event arrival management for MICE events organized by DMCs, incentive group handling with branded welcome experiences, and multi-day itinerary support with airport meet-and-greet on arrival and departure assistance. DMCs benefit from our local airport expertise while maintaining their position as the single point of contact for their clients.

How do travel agents book services?

Travel agents can book our services via WhatsApp, email, or through our dedicated booking system. We require minimum 48-hour advance notice for standard services and 72 hours for VIP terminal bookings. Flight details, passenger names, and service requirements are confirmed at booking, with same-day amendments accommodated where operationally possible.

Do you offer commission for travel agent referrals?

Yes, we offer competitive commission structures for travel agents and tour operators who regularly book our services. Commission rates are based on volume commitment and service type. Contact our partnerships team to discuss commission structures and partnership agreements tailored to your business volume.

Can services be booked for both arrival and departure?

Absolutely. We recommend travel agents book combined arrival and departure packages for their clients, ensuring a premium airport experience on both ends of the trip. Combined packages are available at discounted rates compared to individual service bookings, and provide continuity of service throughout the client’s Bali journey.