General Ground Handling Questions

What is ground handling in aviation?

Ground handling encompasses all servicing of an aircraft while it is on the ground at an airport, from the moment it arrives at its parking stand until it departs. This includes ramp services (marshalling, pushback, loading), passenger handling (check-in, boarding, arrivals), baggage handling, cargo processing, fueling, aircraft cleaning, load control, and crew support. Ground handling is governed by the IATA Standard Ground Handling Agreement (SGHA) which defines service categories and standards internationally.

What does SGHA stand for and why does it matter?

SGHA stands for Standard Ground Handling Agreement, the IATA-developed contractual framework used globally to define ground handling services between airlines and ground handlers. The SGHA organizes services into annexes covering representation, administration, passenger handling, ramp handling, cargo/mail, load control, flight operations, aircraft servicing, and security. Bali Ground Handling operates under SGHA terms for all airline contracts at DPS, ensuring internationally standardized service delivery. Learn more about our service scope on the services page.

Who is Bali Ground Handling?

Bali Ground Handling is a DGCA-licensed aviation ground handling company established in 2015 as part of Juara Holding Group, operating at Ngurah Rai International Airport (DPS). We provide comprehensive ground services for 53 airlines including full-service carriers, low-cost airlines, charter operators, private jets, and cargo airlines. Our team of trained aviation professionals operates 24/7 at DPS. Read our full company story on the about page.

What certifications does Bali Ground Handling hold?

We hold DGCA operating license under CASR Part 174, AVSEC security program approval, IATA DGR dangerous goods handling certification, and Angkasa Pura I airport operator approval. Our personnel hold individual certifications including ramp driving permits, load controller ratings, and DG acceptance authorizations. Visit our certifications and compliance page for complete details.

Airline & Operator Questions

How do airlines set up ground handling at DPS?

Airlines contact our commercial team to discuss service requirements. We provide a service proposal based on flight schedules, aircraft types, and desired service level. After SGHA agreement signing, onboarding takes 2-4 weeks including DCS system connectivity, staff training on airline-specific procedures, and GSE configuration. For urgent route launches, accelerated onboarding is available within 7 days. Visit our airlines page for details.

What aircraft types can you handle at DPS?

We handle all commercial and private aircraft types operating at DPS, from ATR 72 turboprops to Boeing 777 and Airbus A330 wide-body aircraft, plus all business jet types (Gulfstream, Bombardier, Dassault, Embraer). Our GSE fleet and trained ramp crews are equipped for the complete range of aircraft at Ngurah Rai Airport.

Do you handle charter flights at Bali airport?

Yes, we provide comprehensive charter flight handling for tourist charters, ACMI/wet lease operations, cargo charters, corporate charters, and ad-hoc flights. Charter handling includes flight permit coordination, slot arrangement, passenger/cargo processing, and crew support. Minimum 48-hour notice for standard setup.

What load planning systems do you support?

Our load control department is certified to operate ALTEA DCS (Amadeus), SITA eDCS, GoNow, and multiple airline-proprietary systems. For airlines without computerized systems, we provide manual weight and balance calculation capability.

VIP & Premium Service Questions

What is VIP fast track immigration at Bali airport?

VIP fast track provides expedited immigration processing at DPS, bypassing standard queues. Instead of waiting 30-90 minutes during peak periods, fast track clients are processed in under 10 minutes with personal escort. Available for both arrivals and departures. Booking requires minimum 48-hour notice.

What is the difference between fast track and VIP terminal?

VIP fast track expedites processing within the main terminal — ideal for time savings without requiring full privacy. VIP terminal services provide a completely separate private facility with luxury lounge, private immigration, and direct tarmac vehicle transfer — the ultimate airport experience for maximum privacy and comfort.

Do you provide meet-and-greet at Bali airport?

Yes, our meet and greet service provides personalized airport assistance from aircraft door (premium) or arrivals hall (standard) through to ground transportation handoff. Multilingual greeters, porter assistance, and VIP coordination are included. Popular with travel agents for premium client experiences.

How do I arrange private jet handling at DPS?

Contact us via WhatsApp (+62 811 3809 193) with your aircraft type, arrival/departure dates, and service requirements. We coordinate landing permits, parking, VIP terminal access, fueling, cleaning, and crew arrangements. See our private jet handling and private aviation pages for complete service details.

Cargo & Freight Questions

What cargo handling services do you provide?

Our cargo handling covers acceptance, warehousing, customs facilitation, buildup/breakdown, loading/unloading, and delivery for all cargo types including general freight, perishables (cold chain -25°C to +25°C), dangerous goods (all 9 IATA DGR classes), live animals, valuable cargo, and oversized shipments. See our cargo operators page for industry-specific information.

Can you handle perishable exports from Bali?

Yes, Bali is a major perishable export hub, and our cold chain capability handles fresh seafood, tropical flowers, agricultural products, and pharmaceutical shipments with temperature-controlled storage from -25°C to +25°C. We coordinate with phytosanitary authorities and customs for compliant export processing.

Airport Information Questions

What is the IATA/ICAO code for Bali airport?

IATA: DPS (from Denpasar), ICAO: WADD. Located in Tuban, Kuta Selatan, 13km south of Denpasar. See our airport information hub and Ngurah Rai Airport guide for comprehensive operational data.

What visa do I need for Bali?

Most visitors use the Visa on Arrival (VOA) — IDR 500,000, valid 30 days, extendable 30 days. ASEAN citizens enjoy visa-free entry for 30 days. E-Visa is available for various purposes. See our complete customs and immigration guide for detailed visa information.

Does DPS airport operate 24 hours?

Yes, Ngurah Rai International Airport operates 24/7 with no noise curfew. Bali Ground Handling provides round-the-clock services matching the airport’s operating schedule.